Job : Customer relationship executive

Customer relationship executive

Suraksha infra projects

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  Category: Sales and Marketing

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  Job Type: Fulltime

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  Salary: INR 15000/Monthly

Job Description:

Roles & Responsibilities**

📌 Core Responsibilities

• Make outbound calls to potential customers and explain company open plot projects (location, pricing, highlights, approval details).

• Generate leads by identifying interested buyers and updating lead status in CRM.

• Follow up with warm leads regularly to convert enquiries into site visits.

• Provide complete project information to customers and answer their doubts clearly.

• Schedule site visits for the sales team and coordinate timings with customers.

• Maintain daily call logs, follow-up reports, and lead updates.

📌 Sales-Driven Tasks

• Convince prospective buyers about investment benefits, growth potential, and project value.

• Work closely with the field sales team to ensure lead-to-visit-to-sale conversion.

• Share brochures, layouts, Google location, and project videos with customers.

• Support the team during weekend site visits and promotional events if required.

📌 Communication & Customer Handling

• Build good rapport with clients and ensure a pleasant customer experience.

• Handle incoming calls regarding marketing ads, lead campaigns, and social media enquiries.

• Understand customer needs, budget, and requirement before suggesting suitable plots.

• Maintain polite, professional, and persuasive communication at all times.

📌 Documentation & Reporting

• Update CRM / Excel sheets for new leads, follow-ups, status changes, and closures.

• Prepare daily or weekly reports for management review.

• Assist the sales team with documentation support during bookings.

📌 Additional Responsibilities

• Participate in team meetings, training sessions, and sales reviews.

• Share customer feedback for improvement of marketing campaigns.

• Achieve monthly lead-generation and conversion targets.